Privacy Policy

This policy applies to visitors of our website, prospects who contact us, and clients who use our intake forms, client portal, and related tools. If you’re a client, additional terms may apply through your service agreement.

Information you provide

• Contact details — name, email address, phone number, business name, and similar information you submit through forms, our intake flow, or by emailing us.
• Onboarding content — information you share during our intake interview (your business background, customer profile, voice and tone preferences, photos, logos, and similar materials).
• Account credentials — if you have a client portal account, we store your email and a password (or a magic-link token used to sign in).
• Service data — if you grant us access to third-party tools (e.g., Facebook accounts you authorize for posting), we store the minimum credentials needed to operate the service on your behalf.
• Communications — copies of emails, text messages, and calls routed through our tracking numbers (CallRail), including caller ID, call recordings where applicable, and message bodies.

Information collected automatically

• Usage and device data — IP address, browser type, operating system, pages viewed, referring page, and timestamps. Standard server logs.
• Cookies and local storage — small data files we use to keep you signed in to the client portal and to remember preferences. See section 6 for details.

• To provide, operate, and improve our services.
• To respond to inquiries and to fulfill engagements with clients.
• To generate marketing content and posts on a client’s behalf, using the inputs they provided.
• To send service-related emails and texts (e.g., onboarding, missed-call alerts, appointment reminders).
• To monitor security, prevent abuse, and meet legal obligations.
• To send occasional updates about our services. You can opt out of marketing emails at any time using the unsubscribe link or by emailing us.

We don’t sell personal information. We share it only with the service providers we use to run the business, and only as needed to provide our services:

• Supabase — database and file storage hosting.
• Vercel — application hosting and infrastructure.
• Resend — transactional email delivery.
• CallRail — call tracking, SMS routing, and conversation logs.
• Anthropic — AI processing for content generation and intake assistance.
• Meta / Facebook — when posting in groups on a client’s behalf using credentials they’ve provided.

Each of these providers processes data under their own privacy practices. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer (e.g., merger or acquisition).

We keep information for as long as it’s needed to provide the service, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When data is no longer needed, we delete or anonymize it. Clients may request deletion of their data by contacting us — see section 8.

We use cookies and browser local storage to keep you signed in, to remember your preferences, and to understand basic site usage. We don’t use third-party advertising or cross-site tracking cookies.

Most browsers let you block or delete cookies through settings. Blocking essential cookies may prevent the client portal from functioning.

We use industry-standard safeguards including TLS encryption in transit, encrypted storage at rest through our hosting providers, and access controls limiting who can see client data. No system is perfectly secure, but we work to keep your information safe.

Depending on where you live, you may have the right to:

• Know what personal information we hold about you.
• Request a copy of that information in a portable format.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to legal exceptions.
• Opt out of marketing emails (use the unsubscribe link or email us).
• Lodge a complaint with a data protection authority.

To exercise any of these rights, email us at henry@solarsavingsusa.com. We’ll respond within a reasonable time and may need to verify your identity before acting on a request.

If you’re a California resident, you have the rights described in section 8, plus the right to know the categories of personal information we collect and the purposes for which we use them — both of which are summarized in this policy. We do not sell or “share” (as those terms are defined under California law) personal information for cross-context behavioral advertising.

Our services are not directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we’ll delete it.

Our services are operated from the United States. If you access them from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.

We may update this policy from time to time. When we do, we’ll change the effective date at the top of the page. Material changes will be highlighted on the site or sent by email when appropriate.

Questions about this policy or our privacy practices? Email henry@solarsavingsusa.com.